images not showing on mobile

KetanKumar
Shopify Partner
20503 2120 7732

did you have to add any third partly code?

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Want to modify or custom changes on store Hire me.
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coocootales
Tourist
7 0 2
Hello. I have not added any code directly. However, I use some apps.

1) Langify to translate my site (I have however disabled it now because of
the problems)
2) Tabs - Product page tabs
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KetanKumar
Shopify Partner
20503 2120 7732

@coocootales 

can you please disable and try?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
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coocootales
Tourist
7 0 2
Hello,

I have disabled Langify but have not disabled the tabs app as it is
essential to the operation of the site.

I have a newer update, customers with iphone have today advised me that the
product images in the product page cannot load with safari but they can
load with google chrome. Go figure.

Thanks,
Sofia
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KetanKumar
Shopify Partner
20503 2120 7732

@coocootales 

can you please share again issue screenshot?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
coocootales
Tourist
7 0 2
Hello,

It seems that a third party app (Langify) created the problem. I am in
contact with their developers and hope that the issue is resolved.

Thank you very much for all your kind efforts
KetanKumar
Shopify Partner
20503 2120 7732

@coocootales 

thanks for update and support

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
htalmousst
New Member
1 0 0

Hi, could you help me solve this issue please, 

All the Product images in the product page are hidden in Mobile (everything is working good in Desktop but in Mobile NOT!)

This is the product page link : koziinti.myshopify.com/collections/الأكثر-طلبا-هذا-الأسبوع/products/

As you can see no image is shown, but there are their place

htalmousst_0-1621105377262.png

You need to scroll down everytime you enter product page to see its content

htalmousst_1-1621105507487.png

 

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KetanKumar
Shopify Partner
20503 2120 7732

@htalmousst 

KetanKumar_0-1621141392700.png

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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