images not showing on mobile

AllyP
New Member
2 0 1

Hi Ketan, maybe you can help us as well. None of our product images are being shown to customers on mobile devices. Website is www.romancehelpers.com. Do you know how to fix this? Thanks, Ally

KetanKumar
Shopify Partner
18629 1960 6886

@AllyP 

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question.

can you please share with us a further issue screenshot?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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AllyP
New Member
2 0 1

Here they are, basically no images at all even though in online store preview the mobile version looks fine. 

thank you! 

107C649B-0E60-4DE1-A780-50827AA88355.png

17687622-8F85-464A-9AF8-2F55F4C62213.png

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adrianalvarez
New Member
1 0 1

Hi I can't see my product images on mobile either https://cyo.mx/products/workshop-realismo-espontaneo-con-diego-guzman

 

Help me please!

KetanKumar
Shopify Partner
18629 1960 6886

@adrianalvarez 

Yes, please add this code

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.css ->paste below code at the bottom of the file.
this code apply for after 5 - 6 second

@media (max-width: 575px) {
.visible-xs {
    opacity: 1;
}
}

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
RosyXie
New Member
1 0 0

Hi! Do you mind helping me to look at our website too?

5imple-life.com

the home page pictures are not showing on my iphone:(

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coocootales
Tourist
7 0 2

Hello. I have the same issue, i.e. the product page does not load correctly on Some phones (other phones it is ok). www.coocootales.com

Can you please assist with this?

Many thanks.

Sofia

KetanKumar
Shopify Partner
18629 1960 6886

@coocootales 

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
coocootales
Tourist
7 0 2
First of all, many thanks for your prompt response.

Let me clarify that the images in the product page do not load only on some
mobile phones (nobody has complained about desktop). For example, a
colleague with an iphone 11 pro max using mobile safari ios 14.4.2 cannot
load the product page images (see attached)

However, her husband who has iphone 11 pro (not max) using mobile safari
ios 14.4.2, can load the product page correctly.

Many customers (with android phones also) have also complained about this.

Your kind assistance would be enormously appreciated.

Many thanks
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coocootales
Tourist
7 0 2

Please see also these console errors which perhaps are relevant.

coocootales_0-1618246111165.png

Many thanks.

 

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