my store becomes unavailable

New Member
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My store becomes unavailable, I cannot log in even to my admin account. Please help, thank you in advance.

Shopify Staff
Shopify Staff
739 57 90

Hi @ritzyoutfit,


Ted here from Shopify, thanks for reaching out to us!

Ted here from Shopify, thanks for reaching out to us!
I'm just after taking a look at the account and it seems that your store is under review. This is a standard review for all new stores just so we can verify that the account complies with our Terms of Service. Our reviews can take between 1-5 days to complete. We wouldn't be able to speed this process up as there are quite a lot of new stores under the same review. Sorry for any frustration caused.
It seems that our Risk team have contacted you in regards to the store via email. I wouldn't be able to discuss the store in further detail publicly, however, if you've any queries I'd recommend replying back to Hamish for more information. 

Many Thanks,

Ted | Social Care @ Shopify
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