Anders from the Shopify Social Care team here. I hope you're doing well today.
Ah, that can be quite a frustrating situation! Some apps can leave behind a bit of code after they have been uninstalled. This isn't common, but it can happen. Thankfully, you can reach out to the app developers directly and they can guide you on how to completely remove the app from your store. If you remember the name of the app, search for it on our App Store and you can find the developers email under the 'Support' section.
I wasn't able to find anything under 'Gerogias' but I was able to find the contact email for 'Gorgias - Customer Service'. Otherwise, you can find any app developer's support email listed in the section below:
Feel free to follow back up with any updates or if you have further questions!
Anders3 | Social Care @ Shopify
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Thanks so much for answering! I did contact Georgias before posting, they answered with this:
"I can't really send specific instructions but I can tell you a bit about what it will look like. If you go into the code for your shopify theme the beginning of the code will be "<!-- Gorgias Chat Widget Start -->" and the end of the code will be "<!-- Gorgias Chat Widget End -->". You will need to delete those and all of the code in between from the theme."
And I can't find the place where this is located. The reason why I want to remove is because the chatbox still shows up on my website.
there! I'm following your steps to remove Gorgias. Do I also remove the </body> and the </html> at the end?
No! You need to keep those as they are important.