uploaded photos have a yellowish tinge

Leannepatchett
Tourist
13 0 0

Hi All, 

In the last week only, all my photos I have uploaded from my mac have a yellowish tinge. I have tried using chrome instead of Safari but I'm still having the same issues.

I also tried from a Windows computer and the photos are true to colour.

I'm using the Debut theme,

Thanks

Leanne

 

 

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Tira
Shopify Staff
Shopify Staff
1102 74 179

Hey, Leanne.

Tira here to help.

Thanks for reaching out. This is so peculiar. I have a few questions to ask so that we can troubleshoot this together:

- Does this happen only on the Debut theme? Have you checked another theme to see if the images look the same?

To view another theme, you can login to your Shopify Admin, and click on "Online Store > Themes" then click on the "Actions" button next to the theme you want to view, and click on "Preview". If you see the same tint there, please reply here to let me know. 

- Do you find that all the images you've uploaded to your store have this tint? You can check this by logging into your Shopify admin, and then clicking on "Products" and viewing the images there. 

I'm looking forward to hearing from you.

Tira | Social Care @ Shopify 
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