Shopify themes, liquid, logos, and UX
Hey everybody!! Thanks in advance for your help. I inserted a video at the end of my page. The video plays, but no sound. How do I fix this?
Solved! Go to the solution
This is an accepted solution.
Hi @richardmathis ,
Please select the style to "Image with play button" in video section settings.
This is an accepted solution.
Hi @richardmathis ,
Please select the style to "Image with play button" in video section settings.
Where is this found: Please select the style to "Image with play button" in video section settings.
it's found on the settings tab bottom left. However videos are set with you tube links so I don't see how this will solve the problem. I have the same issue. The youtube video link does not have sound on my shopify page.
Hi, I can not see "Image with play button" anywhere, how else to solve this? I am using video hero. Settings do not show STYLE Image with play button
@henok123 Please try this settings in the theme.
https://community.shopify.com/c/shopify-design/video-but-no-sound/m-p/884308/highlight/true#M222734
I do not see any of this - do you have another link where it shows how to manage and where to find video settings?
Did anyone get a solution for this sound not playing? I do not see a setting to turn on sound.
same! did anyone find a solution?
I finally figured this one out. Super annoying that its not a simple setting configuration in shopify.
To fix it I had to go to my website layout in Shopify and choose the option to edit Code. Then go down and select the Settings data.Json Then Press CTRL + F on your keyboard and search for the word muted. When you find that change it to Unmuted. There are 4 or 5 spots to change this, so just use the option to find them all and update them to unmuted. Then save the code.
That solved the issue for me in shopify and not all my videos audio plays perfectly.
How do you access the code? I don't see any code or folders as per your screenshot. Thx.
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