Ted here from Shopify, thanks for reaching out to us!
Sure thing! As I understand, the customer purchased a product from your store, you then fulfilled this with the supplier but it never arrived and so you issued a refund to the customer. Is that correct? If so, then this was completely the correct step to take and there's no way for the customer to issue a complaint against the store as you've already issued a full refund. Has the customer reached out since you've issued the refund and stated that they were going to make a complaint?
How are you finding Shopify so far? If there is anything else I can help you with, please let me know, I'm happy to help!
@Ted The product did not go to the customer. The customer accused me of fraud and said he would complain. In order not to fall into such a situation, I immediately returned the money. But a few days later my store was closed.
OK, thanks for letting me know! It's not likely that your store was closed without a member Shopify Staff member contacting you. That said, I'm going to email you privately in a few moments to help authenticate your account and we will get a better understanding of why you can't access the account. Please keep an eye out for my email and if there's anything else I can help you with, I'm happy to help!