Hello! I have a problem.
My shopify is connected to facebook and instagram pages. On my instagram i was able to tag my products, but recently i see 0 products when i try to tag one in instagram.
I have few other facebook pages, deleted them and now something broke with my remaining page.
Ren here from the Shopify support team.
Have you recently reconnected or restarted your Facebook channel? If you go to your Admin > Online Store > Sales Channels > Facebook shop does it say it's under review? You may want to try disconnecting and re-connecting both channels to resolve the syncing issue. Be sure to clear your browser cache before doing so.
As an added step, double check to make sure your products are all tagged as visible on instagram. You can see how to do that here.
Should this not resolve the issue, don't hesitate to get back in touch and we can take a deeper look!
Ren | Social team @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Click Accept as Solution