1 GB Video - Error that file is larger than 20MB

New Member
1 0 0

On this Shopify help page:

 

https://help.shopify.com/en/manual/products/product-media/product-media-types

 

It states:  

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You can add videos for your product in two ways: uploading a video file, or embedding a YouTube video link. If you're uploading video files, then make sure that they meet the following requirements:

  • Video length: Up to 60 seconds
  • Video size: Up to 1 GB
  • Video resolution: Up to 4K (4096 x 2160 px)
  • Video file type: .mp4 or .mov

You don't need to meet these requirements for embedding YouTube videos.

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But when I try to upload a video I get a message stating:

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The following files could not be added:

*  <...filename...mp4> exceeds the 20MB file size

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How do I upload a 1GB video file?

 

Thanks,

 

Steven

 

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Explorer
70 5 12

You may need to check with Shopify Support to be sure.  Uploading to the files section is 20MB Period....

 

But if your theme has an Upload Video option it _might_ bypass it.  But I would check with support to be sure.

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