14 day free trial extension

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New Member
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Hi, I started my free trial on July 31st and I received an email on August 10th to extend my free trial for 14 more days however when I click the link it says it is unavailable. What am I supposed to do about this? I’d really like to utilize the extra free 14 days if I can. 

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Shopify Staff
Shopify Staff
309 31 47

Hi, @Vforeman !

Thanks for reaching out to us about this.

I'd like to take a deeper look into your account to see why the trial extension link was not working for you. I will be contacting you by email shortly so I may access your account. 

Please keep an eye on your inbox.

Cheers!

Rose | Social Care @ Shopify 
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