2Checkout payment doesn't appear as an order at my shopify dashboard

New Member
1 0 0
This is happening to me every time some one pay through 2co!
32 2 5

I have the same problem. After consulting the 2checkout team, I have already solved it.


In order to get this fixed, instead of using the INS secret word,  use BUY Link secret word.
It is suggested to generate a new BUY link secret word and use it. 


This is the solution that 2checkout support team sends to me.



Thank you for reaching out to us. I hope my email finds you well. 

The raised issue suggests a communication mismatch between the accounts due to incorrect setup - orders will be processed on 2checkout and be displayed as an abandoned cart on the Shopify side. 

In accordance with our Shopify-2checkout integration documentation https://knowledgecenter.2checkout.com/Shopping_cart_integration/Integrate_Shopify_with_2Checkout 

Sign in to your 2Checkout account. 
Navigate to Dashboard → Integrations → Webhooks & API section 

-Enable return after the sale - checkbox needs to be checked 
-Return method - select header redirect 

Also, Currently, we are experiencing an issue with the INS secret word which may be causing the issues for your account as well. 

In order to get this fixed, instead of using the INS secret word, please use BUY Link secret word which is mentioned here: https://secure.2checkout.com/cpanel/webhooks_api.php 

It is suggested to generate a new BUY link secret word and use it. 

Save the new setup and place a live sale to verify the flow(we recommend creating a product of 1$ for testing purposes to minimize the transaction fees). 

Let us know if we can be of any further assistance. 

Kind regards,
Merchant Support Specialist


1 Like
New Member
4 0 0

Thank you

You need to have the SAME secret word for the INS and BUY Link.

Once you generate one, paste it into the other field and then past it to the shopify admin.

It solved the issue for me.


Read here: https://knowledgecenter.2checkout.com/Shopping-cart-integration/Integrate_Shopify