404 error on checkout

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Excursionist
11 0 9
Hello everyone, on my dashboard checking at the session by landing page, now on the checkout link each Time I click the link to see what customers was trying to checkout i get to see 404 error Page which is so fustrating. Please I really need help on this problem.
Thanks
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Shopify Partner
2163 103 307

Could you elaborate on which column you are referring with 'click the checkout link'

 

Do you mean the 'Landing Page Url' text urls such as myshopify.com/1234567/checkouts/098a9ga68a890 ?

 

Is this for all such links?

Have you tried generating a session using another system(computer,browser,incognito-mode,etc) and testing that link?

Do you have any apps which generate unique products?

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Excursionist
11 0 9
I mean the session by landing pages
This is what I see on the checkout "/checkout"
When I click on the link it shows the 404 error Page.
But other landing page are working fine
Thanks
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Shopify Partner
2163 103 307

If you are clicking a link such as myshopify.com/checkout that should be redirecting you back to the cart if you have no previous checkout sessions.

 

A full checkout url for a users session is much longer and looks similar to the example I provided

 

 

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New Member
2 0 1

I'm having the exact same issue under Analytics ----> Dashboard ----> Top landing pages by sessions = /checkouts

Please someone help!

404 error.png

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New Member
2 0 1

Hi Guys did we find a resolution to this issue as Im having the same issue

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Shopify Partner
2163 103 307

If your just go to the /cart or their /checkout endpoints remember that was based on THIER relative session for a customers visit.

 

If you want granular data recorded of what they were doing you have to put that in the analytics

https://help.shopify.com/en/manual/reports-and-analytics/google-analytics/google-analytics-goals-and...

https://help.shopify.com/en/manual/orders/status-tracking/customize-order-status#add-additional-scri...

 

See also

https://community.shopify.com/c/Ecommerce-Marketing/Thank-You-page-URL-for-Google-Analytics-funnel/t...

https://community.shopify.com/c/Shopify-Discussion/urls-for-checkout-process-to-put-in-Google-Analyt...

https://community.shopify.com/c/Shopify-Discussion/Goals-And-Funnels-URLs-Expression-VS-quot-checkou...

 

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