Solved

502 Bad Gateway Error - July 6th 2021

jimwhelton
Visitor
2 0 13

Anyone else getting this?

Accepted Solution (1)

Hilary
Shopify Staff (Retired)
551 79 131

This is an accepted solution.

This issue impacting accessing admins has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting in a new topic with as much detail as possible!

I'll accept this update as a solution so users can easily find the most recent update.  

Thanks again for your patience. 

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 144 (144)

thefootballwear
Tourist
7 0 2

Hi,

 

I have lost access to my website.. Bad gateway.

 

Is this happening to anyone else?

 

Thanks

arrikhan
Tourist
5 0 2

same here


@thefootballwear wrote:

Hi,

 

I have lost access to my website.. Bad gateway.

 

Is this happening to anyone else?

 

Thanks


 

Infusions
Tourist
3 0 4

same here!

STEFYC
Visitor
1 0 2

YES! I had to just create a NEW account just to come into the forum to comment because Shopify does not recognize my account or email address.

 

I have spent TWO WEEKS building my store and am near tears that when I PAID FOR MY STORE I now don't have any way to access or work on it! And I couldn't chat from my account or comment on this forum from my PAID account (this is a new account just so I could come here to leave a comment).

 

If anyone is reading this from Shopify my site is griefcode.com

 

I am very disappointed in this experience and am beginning to regret choosing Shopify for my venture. I hope that these types of technical problems aren't what I just signed up and paid for... Since I can't contact anyone thru my actual account - what do I do???

Infusions
Tourist
3 0 4

I think Shopify use Cloudflare and Cloudflare have a DNS problem at the moment.

Blue2
Tourist
3 0 2
I am having the same problem so hopefully it’s temporary
melisantos
Visitor
1 0 0
I am having the same problem.
Any one can reply how to fix it?
Victor_Padilla
Tourist
11 1 0

How long do you think this could take?

shorrnx
Visitor
2 0 1

using cloudflare for all my other sites. are working fine. did any staff members bother responding to anybody yet? is this typical with this platform? 

arrikhan
Tourist
5 0 2

hope all of our info is safe 😞 

arrikhan
Tourist
5 0 2
Update - We are continuing to investigate this issue. 
Jul 2, 10:11 EDT
Update - A major problem with North American Internet infrastructure is affecting most Shopify stores. Storefronts and checkout are unavailable for affected stores. We are working on restoring service and will continue to keep you updated. 
Jul 2, 10:11 EDT
Update - We are continuing to investigate this issue. 
Jul 2, 10:07 EDT
Update - We are continuing to investigate this issue. 
Jul 2, 10:05 EDT
Update - Some merchants are currently unable to access their Shopify Admin. We are investigating and will keep you updated. 
Jul 2, 09:59 EDT
Investigating - Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated. 
Jul 2, 09:51 EDT
gaylemurphy
Visitor
1 0 1

I cant get in to my account it says bad gateway

K9Caricatures
Tourist
4 0 3

Me too 😕

LaFree-ism: The theory, practice, principle and belief that one can attain awesomeness simply by attempting awesomeness
thefootballwear
Tourist
7 0 2

At least im not alone on this one lol

CoffeeTime
Visitor
1 0 0

us as well.

Blue2
Tourist
3 0 2
Yes me too
Jarrett2
Tourist
9 0 8

Same here. No access. 

 

Support chat has over 150 people in line, so i'm guessing this is happening for everything. 

 

Not great for us as we just launched a major promotion this morning 😞

Jarrett | DiceDungeons.com
gilliozlancelot
Visitor
1 0 0

La même 😞 

 

Zohaib23
Visitor
1 0 0

Hi,

 

 

I am facing this issue On 20/8/2021 When I clean my cache and remove temporary files it will work fine. But this is not run a long time after the sum time this will appear again.

can anyone solve this issue?

 

Thanks

nathanbrown_art
Visitor
2 0 0

Same here... So frustrating

Jennifer_McMill
Excursionist
41 0 14

Me too. I cant access it online or through the app!

KAiRM
Tourist
5 0 1

Same here

 

Laura_R
Excursionist
11 0 11

Same here

Botelho23
Visitor
1 0 0

Me too

Don_VonderBurg
Shopify Partner
5 0 1

Same here.  We are not alone. 

tasomone
Visitor
2 0 0

yes i am too. 

AJW-Automotive
New Member
12 0 0

So have we. I hope they plan to compensate us. this is costing us all money!


@thefootballwear wrote:

Hi,

 

I have lost access to my website.. Bad gateway.

 

Is this happening to anyone else?

 

Thanks


 

nathanbrown_art
Visitor
2 0 0

My sites seem to be back up but the admin areas are still down. Instead of the 502 it says "the site can't be reached".

thefootballwear
Tourist
7 0 2

use the following to check the status of your page

 

https://status.shopify.com/


AJW-Automotive
New Member
12 0 0

Website appears normal. but admin is down and who knows what else still isnt working


@nathanbrown_art wrote:

My sites seem to be back up but the admin areas are still down. Instead of the 502 it says "the site can't be reached".


 

shorrnx
Visitor
2 0 1
seems up again. theme and changes survived. hope things work out for you!
gretathefurshop
Visitor
2 0 0
Me too. I can only access mu website from Crome and not from safari. But can’t get into the admin of both. What the heck I am so mad!
arrikhan
Tourist
5 0 2

think im back online 

NTRX
Visitor
1 0 0

same here

sometimes I can access the store page but admin is completely down.

it's very disappointing to see these kind of technical problems even we paid for the account.

pls fix it soon and take actions to prevent these types of issues 

Krass
Excursionist
14 2 8

Back now for me. Nothing seems to be lost

Message me if it sounds like I talked about something you are struggling with
Happy to help anyone trying to improve their store
rindestiny
Tourist
4 0 1

same here, what's going on?

Godspeed07
Tourist
4 0 3

I'm hoping my isnt isolated to me...


@rindestiny wrote:

same here, what's going on?


 

willi409
Tourist
13 0 1

Its across the board for everyone: https://status.shopify.com/

Godspeed07
Tourist
4 0 3

Thanks- that wasnt there a few minutes ago. I was literally working on my site when this occurred. Thought I may have done something wrong.

fishbonenautica
Tourist
3 0 0

Yikes!  Getting a 502 bad gateway message when trying to get into my website!!  Anyone else having issues or heard any updates?

Godspeed07
Tourist
4 0 3

Yep- me too

burgerman
Shopify Partner
4 0 1

same my site and login shopify

jmoore
Tourist
5 0 2

Our storefront is affected as well

FutureClassic
Visitor
1 0 0

Our store is affected now–inability to login to admin.

Godspeed07
Tourist
4 0 3

Appears back up

fishbonenautica
Tourist
3 0 0

YES!!!   Back up

fishbonenautica
Tourist
3 0 0

Ok.  Good to know it's not just isolated to my website, but sucks for us all!

Velzeet-Admin
Visitor
1 0 0

For sure, I got the error just after editing some code on the website, so I was worried I might have borked the entire thing somehow.

Now I guess we just wait for the issue to be resolved

Eagle1903
Visitor
1 0 1

My trial store having the same problem. 

 

Letshop.store (BadGateWay 502)

 

Can someone please help. Thanks