504 Gateway Time-out error

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New Member
1 0 0

I can login to this forum but not my admin page. Have not been able to login for the last 30 minutes but I can surf the web. What's going on Shopify?

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New Member
2 0 1

I am also facing the same problem for the past one hour. 

 

 

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New Member
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i got this problem too, so annoying

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Shopify Staff
Shopify Staff
420 55 77

Hi, everyone.

Hank here from Shopify. 

Thank you for reaching out about this, and apologies for the inconvenience caused.

We are aware of a small number of stores being inaccessible the past few hours, and our developers have been working on this to resolve the issue.

The developers have confirmed that access has been restored to these stores, however, we are still seeing some slow loading times in the admin. This is still being worked on currently, and we are hoping to have an update shortly with regard to this.

I will share this link also, where you can check for any individual issues with your store itself.

Thank you for your understanding, and I will report back here once I can confirm the issue has been resolved.

All the best,

Hank

Hank | Social Care @ Shopify 
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Shopify Staff
Shopify Staff
420 55 77

Hello again all.

Our developers have confirmed that this issue is now fully resolved.

Can I ask that you try to open your store again, and if experiencing an error, can you clear your cache and try once more. 

Yet again I apologise for any inconvenience caused.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

I've just started having problems logging into my admin. First I was getting the 504 Gateway Time out error, now I am getting a 502 Bad Gateway error. I think there are still issues...

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