I'm wondering if anyone can help me with this security related inquiry I have.
A potential customer reached out to me and told me that they tried to order from my site, but it immediately got declined, refunded and marked for a fraud/scam by their respective bank (haven't asked which one yet).
My site has its SSL badge and has done over 300 orders, so I really don't know why it is happening or the extent to which it is, but I am just wondering if anyone has had this before or has any tips.
Thank you so much.
I can't be the only one who has dealt with this before hahaha.