A store with that domain name already exists error with Ionos domain

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New Member
1 0 0

Hello team,

I'm currently trying to connect a freshly bought domain to my shopify account.

However when I try and do that I reach the error :

 

There is 1 error:
  • A store with that domain name already exists

 

I've seen similar topics and it seems like solving that issue requires action from the support team.

I've never connected that domain to any shopify account before.

Thanks in advance for your help.

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Shopify Staff
Shopify Staff
493 41 65

Hey, @Gburgelin!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you've purchased a new domain, but upon trying to connect it to Shopify are getting a notice that it's in use on another account. This could be the result of a few different situations, but if you now own the domain, we can help clear it for use on your new store. In order to assist, I need to authenticate you on the account in question and verify your ownership of the domain. To do this, I've sent you an email with next steps to the email address associated with your Shopify Community account. Please reply back to that email, and I'll continue to assist there!

Ash | Social Care @ Shopify 
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