“A store with that domain name already exists” when adding a domain

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New Member
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Hi I have a problem when I want to use my domain it says  “A store with that domain name already exists” when adding a domain

Could someone help me?

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Shopify Staff
Shopify Staff
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Hi, @Starownedss !

 

Thanks for reaching out. This error message essentially means that the domain was being used by another account at some point before you purchased it. It would still be attached to that account but we can have it removed for you after we can prove you now own it. I've sent an email address to the email address linked to your community account so we can take a closer look into this together.

Hope to hear from you soon!

Oliver | Social Care @ Shopify 
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