A store with that name already exists

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New Member
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Hi,
I also have the same problem, if i try to use my existing domain : easyconceptsvg.com it says error
"a store with that name already exists"
Thank you
LarbiCapture d’écran 2020-02-10 à 12.18.02.png
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Shopify Staff
Shopify Staff
564 66 96

Hey, @GreatsPicks!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

Thank you for that screenshot, it was super helpful. This would mean that the domain has already been attached to another Shopify store. Is this a domain that you purchased? Did you ever have it connected to a Shopify store in the past? You may have forgotten to remove it from an older Shopify store of yours.

 

Kind regards,

 

Lulu | Social care @ Shopify Support

Lulu | Social Care @ Shopify
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New Member
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Hi,

 

Yes ‘’easyconceptsvg.com’’ is my domain i have purchased

Sorry i forgot which Shopify store !

 

Thanks you

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Shopify Staff
Shopify Staff
564 66 96

Great, thank you for confirming that. I will need you to log into your domain provider and send me a screenshot of the interface/control panel of the third party domain which must show the domain name and the name of the account owner logged in. Something like this is sufficient: 


20-05-wt4zb-l9kzw

 

Please pass this on as soon as you can and I can remove the domain from the previous store for you.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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Success.

Shopify Staff
Shopify Staff
564 66 96

Thank you for that, @GreatsPicks. I have now removed that domain from the Shopify store so you will be able to attach it to your new store using this guide. I have also removed the previous screenshot for privacy reasons. 

 

Let me know if you have any further questions at all!

 

All the best, 

Lulu 

Lulu | Social Care @ Shopify
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New Member
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Hi,

Now i can connect my Shopify store to my domain :)

Thank you for your help

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New Member
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Hey Lulu. I have the exact same problem. I bought my domain from Godaddy, and was unable to contact customer support via email.

I hope you can help me.

 

Domain name: shopsecretstash.com
Shopify domain: https://secret-tash.myshopify.com

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Shopify Staff
Shopify Staff
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Hi, @SecretStash.

 

Thank you for joining the thread. Did you have this domain connected to another store also? If so, I will need the same screenshot of the interface/control panel of the third party domain which must show the domain name and the name of the account owner logged in. Something like this: 

 

20-23-v47gg-m05ia

Once I have this, I can take a look for you.

 

Thank you,

Lulu

Lulu | Social Care @ Shopify
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Capture.JPG

I have same problem. I bought this domain on godaddy and i can not connect to my shopify store.

Can you help me? Thank you!

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Shopify Staff
Shopify Staff
564 66 96

Hi, @vantienbui.

 

Thank you for joining the thread. I can certainly help you out with this but I will need the same screenshot as above from your GoDaddy control panel. Once you provide this and prove ownership of the domain then I can take a closer look for you. Can you also please confirm the Shopify URL that this domain was connected to? 

 

Thank you,

Lulu

Lulu | Social Care @ Shopify
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