A system error has occurred and is being investigated. Only on International labels.

Clinkorz
Visitor
2 0 5

Trying to print orders and ONLY on international orders am I getting this error:

Shipping label couldn't be purchased.

Fix the errors for each order and try again.

A system error has occurred and is being investigated.

 

I've tried other browsers, clearing cache, incognito mode, everything. Only if I ship through GoShippo or another retailer can I get labels. I waited two hours between tries and still nothing. Need update.

Replies 20 (20)

sbp
Visitor
1 0 1

same

 

Californiacut
Tourist
6 0 6

I'm having the same problem today.  I logged out, logged back in, but it persists.

ash122
Visitor
1 0 3

I am having same issue today! 

selllikeaboss
Tourist
3 0 3

Same here!Come on Shopify!

angldaw
Visitor
1 0 1

same! wth.

Evale
Visitor
2 0 2

I’m having the same problem so is this a Shopify problem?

SierraLima13
Tourist
9 0 5

It must be the new USPS shipping rates? Not sure what it is, but I'm also relieved it's not just me. Hope this gets fixed quick!

David_Russell1
Visitor
1 0 0

Me too!!

hmd03
Visitor
2 0 5

Have been experiencing this problem since the around 11am (EST) today

It's only allowing us to print international orders. The site for some reason allowed us to print ONE label successfully(Domestic USA) Then back to not working.

 

Jason_Forthofer
Visitor
2 0 2

same

Commander
Visitor
2 0 5

I'm jammed up - I have a number of orders to ship and have only been able to print a few labels, everything else is giving errors

hmd03
Visitor
2 0 5

Meanwhile, they try to fix this issue, try this app: PirateShip, available on the Shopify app store

t's the same shipping prices as Shopify. 

 

 

theresa061
Tourist
3 0 1

Same!

SierraLima13
Tourist
9 0 5

Hope we get some sort of response when this gets resolved. Just had a new product release so a lot of packaging in the next couple days 😮

Leliegirl
Visitor
2 0 1

Same here!  We have been flooded with orders today (of course) and can't ship!

SierraLima13
Tourist
9 0 5

I just got an e-mail that it was only affecting international shipments, but ironically enough those are the only ones I can print. It's reverse for me xD

theresa061
Tourist
3 0 1

It's happening again!

Leliegirl
Visitor
2 0 1

70 minute wait for Shopify chat help.

shopheyjune
Visitor
1 0 2

same

MilitaryInc
Visitor
2 0 1

Solved.

You can create a shipping label with Shopify App on the phone and then print it as usual.

Works for us.