Abandoned cart triggered too early

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Hello,

 

I am using SMSBump to send abandoned cart reminders to my "to-be" customers, however i've noticed that sometimes Shopify marks a cart as abandoned either before the order has been finalized or afterwards. This becomes an issue as then this information is passed on to SMSBump and they send an sms to the customer and if he accepts their offer then we have 2 orders and in most cases customers only want 1 of them.

 

Coming from WordPress i know that some time should pass before a cart is considered abandoned. Could you tell me what the time for shopify carts is and if it can be extended and also if there is a way to prevent shopify from marking carts as abandoned prematurely?

 

Regards,

Kamen

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