Access Denied

Solved
Daniel2204
New Member
3 0 0

Hello, I've got a problem.

I'm trying to enter admin page, but "You do not have permission to access this website" pops up. However, i can log in coomunity and help center with my account. How to solve it ???

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Bo
Shopify Staff
Shopify Staff
1788 194 539

This is an accepted solution.

Hey there, @Daniel2204 

 

Bo here from Shopify Support! 

 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

All the Best,

Bo 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Daniel2204
New Member
3 0 0

I've logged in using the link. U need my account access right now to solve an issue?

 

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Bo
Shopify Staff
Shopify Staff
1788 194 539

Hey again! If you are unable to log in to your admin I would suggest reaching out to our live support team via the link in my previous comment. We would need to take a look at your account to see why it is that your access has been denied. 

 

All the Best,

Bo 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Daniel2204
New Member
3 0 0

I've also noticed that when i'm entering website on mobile internet it works well, however when using WiFi it's not

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Bo
Shopify Staff
Shopify Staff
1788 194 539

This is an accepted solution.

In that case, it is likely that your internet provider is at fault. I would recommend reaching out to them directly regarding this. 

 

All the Best,

Bo 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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