Accidental charge

NeedHelp3
New Member
1 0 0

Bought a subscription to a shopify store that I was no longer using and i cant find anyway to get a refund or cancel the subscription

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DigitalArtisans
Shopify Partner
377 57 75

Hello @NeedHelp3 !


Here is how you can cancel your shopify subscription:
From your Shopify admin, go to Settings > Plan. Click Cancel subscription or Pause or cancel subscription. Review the options to pause your subscription, or sell your store. If you still want to cancel, then click Cancel subscription

Hope this helps!


Thanks,
Digital Artisans

Hatim Ayoub | Designer | Developer
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Hyde
Shopify Staff
Shopify Staff
936 106 165

Hi @NeedHelp3,

Hyde here from Shopify.

You will need to close your store yourself by following this guide on canceling your account. Until you do that, you will continue to be charged for having an open account. As @DigitalArtisans correctly explained: you simply need to sign in, move to Settings > Plan > Cancel Your Subscription. When it comes to refunds, I need to point out that Shopify operates a no refund policy as outlined in 14.10 in our Terms of Service.

I hope that helps! Let me know if you have any other questions.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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