How can I access my Shopify account with a deleted email?

[chlanita]

Hi there!

I was charged a full year of shopify last week on my 2nd account, but I cannot access it as the email account associated has been deleted, so cannot verify it. Please can someone help me access my account?

Thanks,

Chloe

🙂

[Nick_Marketing]

Hi,

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

[chlanita]

Hi Nick,

Thanks for your help. I can't submit a request here because I have an
inactive store, so it does not allow me to add it to the form. How else can
I get in contact with someone?

[Trevor]

@chlanita 

If you are unable to access your store/email, then please use the "Continue without logging in" option so you can connect with our Support team. They can provide the next steps needed to help get this resolved. 

[juliakj]

same problam

please help !

[Trevor]

@juliakj 

The steps above should help connect you with our support team to discuss this further.