Account Issues

chlanita
New Member
2 0 0

Hi there!

I was charged a full year of shopify last week on my 2nd account, but I cannot access it as the email account associated has been deleted, so cannot verify it. Please can someone help me access my account?

Thanks,

Chloe

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Nick_Marketing
Shopify Partner
259 47 66
Hi,

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email
- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
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chlanita
New Member
2 0 0
Hi Nick,

Thanks for your help. I can't submit a request here because I have an
inactive store, so it does not allow me to add it to the form. How else can
I get in contact with someone?
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Trevor
Community Moderator
Community Moderator
2570 337 524

@chlanita 

If you are unable to access your store/email, then please use the "Continue without logging in" option so you can connect with our Support team. They can provide the next steps needed to help get this resolved. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Trevor
Community Moderator
Community Moderator
2570 337 524

@juliakj 

The steps above should help connect you with our support team to discuss this further. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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