Account closed after changed my payment information and domain information

LucienM
New Member
1 0 0

Hi,

i'm very afraid, i have a store since 4 month now, today i wanted to change my card in the payment method, so i replaced my old card and when i changed the card and i changed the information from my domain too, and when i refreshed i couldnt access to my account anymore, all my domain are closed and i can't access to my admin panel too...

i have orders to send, i very afraid to loose all my work, i worked very hard on this store..

Thanks for the help.

0 Likes
Bo
Shopify Staff
Shopify Staff
1697 180 498

Hey there! 

 

Bo here from Shopify Support! 

 

I will be reaching out to you directly via email to authenticate you as the owner of the account so that I can escalate this to the relevant team and get this seen to ASAP. These ecalations generally take 2-3 business days.

 

When it comes to account sensitive issues such as this you should always reach out to Shopify Support directly. For this reason, I am closing the comments on this post. 

To reach out to our support team please do visit the Help CentreWhen on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or tlog out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.

 

Speak Soon,

Bo

 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes