Account is unavailable

CleanedClear
New Member
1 0 0

Good afternoon. I recently purchased the basic plan to start up my shop, but once I did I got redirected to a window that said that my shop is unavailable. I tried logging into the store and I am getting the same error message. I am not sure what to do. I tried going to to the contact us section but it prompts me to click an account I have but it will not let me select it, only highlight it.

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Peter
Shopify Staff
Shopify Staff
2203 216 466

Hi, @CleanedClear

I'm sorry to hear that you're having trouble accessing your store. The error you're seeing will require an escalation to our Accounts team for further review. To help escalate your store, I will need to verify it first. I've gone ahead and sent you an email titled "Shopify Forum Support" requesting further information. You will need to reply directly to that email in order to verify the store. 

Peter | Social Care @ Shopify 
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