Account isn't eligible for enhanced free listings in Mexico

SipCaldo
New Member
6 0 0

Has anyone had success with getting your product to surface "for free" on google merchant?

Does "enhanced free listings" work in Mexico? I have been round and round with Google support and can't seem to get a straight answer on why it doesn't work— Grrrr

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EmmanuelFlossie
Shopify Partner
822 31 183

If you are not eligible, you need to work on your trust factor. Here is the official documentation: https://support.google.com/merchants/answer/9668403

 

And below what I recommend you check.

 

a) Add product identifiers : 

https://support.google.com/merchants/answer/6324351

https://support.google.com/merchants/answer/6324461

https://support.google.com/merchants/answer/6324482

https://support.google.com/merchants/answer/6324478

 

b) Link to 3rd party platforms

In Google Merchant Center go to the top right corner > wrench icon > linked accounts > click on platforms > click on the blue plus button

 

c) Link Google My Business

In Google Merchant Center go to the top right corner > wrench icon > linked accounts > click on Google My Business > click on the blue plus button

 

d) Add Business Information

In Google Merchant Center go to the top right corner > wrench icon > business information > about your business

 

e) Add website contact details

Make sure to add a telephone number, business address, email address and a contact form on a contact page.

 

f) Business registration

Make sure your business is officially registered in your country.

 

g) Reviews

Make sure to collect a lot of reviews

 

h) Policy flags

Make sure you are in good standing and all policy flags are cleared. You can find these under Products > Diagnostics

 

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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SipCaldo
New Member
6 0 0

Emmanuel,

thank you for responding, and yes I've gone through that checklist quite a few times with no luck.

The only thing I can think of now is the google fields aren't correct for our type of product.

Still at a loss.

Screen Shot 2021-02-23 at 9.16.11 AM.png

 

 
 
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EmmanuelFlossie
Shopify Partner
822 31 183

When submitting product identifiers the following rule applies.
If a manufacturer has assigned a bar code, then submit brand, mpn (if available), GTIN and set identifier exists to yes.
If the manufacturer has not assigned a bar code, then remove the values brand, mpn, gtin and set identifier exists to no.
References:
https://support.google.com/merchants/answer/6324351
https://support.google.com/merchants/answer/6324461
https://support.google.com/merchants/answer/6324482
https://support.google.com/merchants/answer/6324478

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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SipCaldo
New Member
6 0 0

Thanks, Emmanuel,

we don't have a GTN identifier but we do have a mpn identifier, and I've set the identifier to no.  Anything else?

 

Screen Shot 2021-02-24 at 2.30.57 PM.png

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EmmanuelFlossie
Shopify Partner
822 31 183

If the manufacturer has not assigned a bar code, then remove the values brand, mpn, gtin and set identifier exists to no.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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SipCaldo
New Member
6 0 0

Ok, that is how it was set up originally but it didn't work either, and google tech support suggested I add more fields.

Below is our set-up on Shopify. 

 

GoogleFields.png

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EmmanuelFlossie
Shopify Partner
822 31 183

You might have not done something incorrect. Check your Google Merchant Center > Products > All Products > click on a product > scroll down and view the final attributes. If it's incorrect then use feed rules to correct the issue.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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SipCaldo
New Member
6 0 0

Emmanuel,

looks like I am now repeating the process I started a month ago and still no results. See final attributes below. Everything is green but I still have the "Account isn't eligible for enhanced free listings" error diagnostics

 

At this point, I believe everything has been done properly so the issues are either "enhanced free listing" doesn't work in Mexico or we need a GTN number. Also, I've gone ahead and set up a paid search and product campaign which hasn't resulted in any results for the last week now. At this point, I'm at a loss with Google and I guess our business will only rely on Facebook and Instagram ad $'s since Google is a black hole.

 

Screen Shot 2021-02-26 at 8.13.21 AM.png

 

Screen Shot 2021-02-26 at 8.05.22 AM.png

 

Screen Shot 2021-02-26 at 8.03.27 AM.png

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EmmanuelFlossie
Shopify Partner
822 31 183

Remember, just complying to product data attributes and website requirements are not the only points. You also need to show you are a trustworthy business.

 

As of April 2020, Google uses 3rd party resources to check if you are a trustworthy business. Unfortunately no-one knows what these are and we can only make educated guesses.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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