Account not created but order placed

Othmane212
New Member
1 0 0

My store is a closed community store where customer require registration before even accessing the the homepage. 

We use an external private app for that, or manual customer creation

Yesterday, we had a customer who placed an order even though their account is supposedly not active yet.

The order wasn't placed manually and the account wasn't closed after creation.

 

Screen Shot 2021-06-11 at 11.56.27.png

On the customer creation history, the mention " Customer was created" doesn't contain any origin.

 

 

Othmane212_0-1623414687973.png

 

Any idea what happened here ? 

 

Thank you 

 

0 Likes
oliversinz
Shopify Partner
23 4 5

Hi @Othmane212 

Welcome to Shopify Community.

You should contact your external private app support/developer.

- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
0 Likes