Account not created but order placed

New Member
1 0 0

My store is a closed community store where customer require registration before even accessing the the homepage. 

We use an external private app for that, or manual customer creation

Yesterday, we had a customer who placed an order even though their account is supposedly not active yet.

The order wasn't placed manually and the account wasn't closed after creation.


Screen Shot 2021-06-11 at 11.56.27.png

On the customer creation history, the mention " Customer was created" doesn't contain any origin.





Any idea what happened here ? 


Thank you 


Shopify Partner
23 4 5

Hi @Othmane212 

Welcome to Shopify Community.

You should contact your external private app support/developer.

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