Account review

[Ladye08]

Has anyone’s payouts been on hold while Shopify conducts a review...as how long did it take after you send requested documentation to lift the hold. 

[Chris378]

Hello I have the same problem. I've had this store for over a year no issues. I also have not received an email saying why this is happening. How long is the review?

[Ladye08]

How long has your account been on hold? Mine has been over a month. My customers are allowed to check out but they will not release my funds. 

[Chris378]

Only a couple of days so far.. I have PayPal express set up so customers can still checkout for now. I got in touch with customer service via Facebook messenger and they created a ticket so hopefully this gets resolved soon! It just happened out of nowhere! I’ve had the store over a year with no problems until now.