Addding Credit Card issue

New Member
1 0 0

Hello, I'm having an issue, 

I am trying to add my credit card number for billing and it's not adding, shows the ccgen card declined

I've tried adding a new card. In this case, I get an error *we could not verify your cr dit card. Transaction declined

Please help me with some reference. thanks

Shopify Staff
Shopify Staff
1103 105 273

Hey, @unme112222!

Julie here from Shopify Support.

While I'm not familiar with ccgen cards, I did get a chance to view the website you linked and it appears as though ccgen is an online credit card generator. This is likely the reason why you are having issues, as Shopify's billing system cannot accept virtual credit cards.

In our Help Center, you'll find some information on payment methods for your Shopify bills, which indicates that merchants must use a valid credit card that allows for recurring payments. We accept Visa, Mastercard, and AMEX, so you'll just need to make sure that you're using one of those card types.

I hope this clears things up, but let me know if you have any further questions.

Julie | Social Care @ Shopify 
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