Adding video to home page but its frozen

Tourist
15 0 2

Hi there!

 

I'm struggling to add a video to my home page. Any time I add it, it seems to work but a loading play button always appears in the centre of the video and doesn't let me play it. Ill attach a picture so you can see what I mean. Thanks!video not working.JPG

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Shopify Staff
Shopify Staff
658 61 129

Hey there, @Adrest98 

 

Bo here from Shopify Support! 

 

That is a really great question. Could you tell me a little more about this? What theme are you currently using? Is this a native feature of the theme or was it added on by a developer? Or perhaps an app? 

 

Also, is this video being added by a link such as YouTube or Vimeo or do you upload the video from your computer? 

 

I look forward to hearing from you,

Bo

Bo | Social Care @ Shopify
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Tourist
15 0 2

Hi Bo, 

 

The theme is Debut and is completely stock as far as code customization goes. it is a youtube video and it only lasts 1 minute. I'll attach a new picture. Thank you!Captura shopify.JPG

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Shopify Partner
462 80 94

It is really a strange issue, can't you please also send live url of the site and also maybe the youtube url of the video you have put in settings.

Author: Hovhannes Sargsyan (aka sarhov).
An individual web developer focused on Shopify development.
Need more help? Feel free to send me a direct message or drop an email shopify@sarhov.com

Website: https://sarhov.com  
Email: shopify@sarhov.com
Skype: @sarhov
Messenger: @sarhov
Telegram: @sarhov
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Highlighted
Tourist
15 0 2

This is the link to the video

 

https://www.youtube.com/watch?v=lbNbyxCb7Tc

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Shopify Partner
462 80 94

I have just added it into a test store into a debut theme and it plays when I click on play button.

Gif screenshot.

YLbR2oa

 

In you case you click on play button and nothing is happening ?

Author: Hovhannes Sargsyan (aka sarhov).
An individual web developer focused on Shopify development.
Need more help? Feel free to send me a direct message or drop an email shopify@sarhov.com

Website: https://sarhov.com  
Email: shopify@sarhov.com
Skype: @sarhov
Messenger: @sarhov
Telegram: @sarhov
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Tourist
15 0 2

Yes. in the moment i create a video section there already is a grey loading circle, then i paste the link, change the picture and the circle remains. :(

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Tourist
15 0 2

and of course when you click on it nothing happens.

 

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Shopify Partner
462 80 94
Even after save button it doesn't play? Even out of theme settings, in front end?

Have tried to install another copy of debut theme and try it there.

Also can you export the theme and send the zip file herr, I will install it at my end to check if I have the same issue.
Author: Hovhannes Sargsyan (aka sarhov).
An individual web developer focused on Shopify development.
Need more help? Feel free to send me a direct message or drop an email shopify@sarhov.com

Website: https://sarhov.com  
Email: shopify@sarhov.com
Skype: @sarhov
Messenger: @sarhov
Telegram: @sarhov
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Tourist
15 0 2

Yes, even when clicking save and checking the store as a customer. Okay i will send you my store via mail to you. Thank you very much!

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