Ads keep popping up on my store

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Shopify Staff
Shopify Staff
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Hey there, @Bubbles15 

 

Apologies for the delayed response - I was out of office. Are you still experiencing this issue? I have not been able to replicate this. Can you send me a screenshot of this error, please? 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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Hello same issue is happening to my site with the popup redirects and been happening for a month it’s stopping my company from growing. I already checked themes coding and nothing. All my apps are from trusted companies on Shopify so what could this issue be. Here is my site PLEASE help me solve need to soon


https://kamplyfe.com/
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This issue is only happening from mobile devices please can anyone help solve
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Shopify Staff
Shopify Staff
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Hey there, @will30507 

 

I was able to replicate this issue on my end. It looks like some code has been inserted to your theme which is causing this to happen. I would recommend reaching out to your theme developer as per this guide.

 

All the Best,

Bo

Bo | Social Care @ Shopify
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looks horrible please help please check screenshot below

 

Capture.PNG

 

my site > https://blank-tech.myshopify.com/

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Shopify Staff
Shopify Staff
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Hey there, @lewiswc 

 

I am unable to trigger this popup on my end. Is it still popping up for you? Did you add this pop up purposely? Was it added by an app or with some custom coding? When did it start? 

 

Looking forward to hearing from you,

Bo

Bo | Social Care @ Shopify
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This is also happening for me randomly. I can’t consistently reproduce it but happens here and there and in the same behaviour as others have said. A pop up takes over the screen showing a super sketchy website with messages at the top that says the domain expired and is only reproducible on mobile.

Ourstorypaperco.com
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Hi,

 

I am having ads popping up from nowhere on my site. Please help. They are showing products that do not even relate to my store and also if I am showing someone else's products I definitely want to be paid for them!


@Bo wrote:

Hey there, Phir! 

 

Bo here from Shopify Support! 

 

I would love to take a look into this for you, however, without a link to your store the support that can be provided through our forums. Generally speaking ads like these are generated by apps. Could you take a look at your apps to see if there are any apps there that specialize in pop-us of advertising? 

 

If you could get back to me on this thread with a link to your store and a screenshot of one of these advertisements I would be more than happy to look into this for you. 

 

All the Best,

Bo


 

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Shopify Staff
Shopify Staff
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Hey there, @Our_Story_Paper 

 

Apologies, I had not seen your response until now. I was unable to replicate this issue when I visited your site. Did you resolve the issue? If so, how did you manage to? 

 

All the Best, 

Bo 

Bo | Social Care @ Shopify
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Shopify Staff
Shopify Staff
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Hey there, @zari1 ! 

 

As mentioned in my comment which you have quoted here, I need a link to your page so I can take a look and provide any kind of assistance. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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