Adwords Disapproved --- shopify Malicious or unwanted software

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Tourist
11 0 2
This is our new site, first time ads on adwords. googlg adwords Disapproved my ads, i do not know how to remove these malicious link, also why have these malicious link ? i have not do anything with my shopify store, have not change code. Ad Status: Disapproved Ad Issue(s): Malicious or unwanted software After call adwords account manager, she sent e-mail to me: As the telephone communicates, the test results are attached here. There are malicious links on your site, and the infected pages are: https://www.tattoo-kits.com/ The malicious link is: https://www.tattoo-kits.com/ https://www.tattoo-kits.com/16844259382/digital_wallets/dialog https://www.tattoo-kits.com/favicon.ico https://www.tattoo-kits.com/payments/config Please contact your technical staff to clear and troubleshoot the above content. You need to check all infected pages for malicious links in the email and delete them completely.
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New Member
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Shame Problem. Please Shopify help us....

 

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Tourist
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They can not help us now.  receive reply from shopify.

 

After some investigation I'm sorry to tell you that this is a known issue between Shopify and Google at present.

 

Colleagues of mine have been in dialogue with Google since early July regarding these URLs being flagged as malicious. These are Shopify's own URLs and I can assure you that these are not malicious links. We hope that Google will provide a resolution soon, but I can't give you any timeframe as I'm afraid we really are waiting for them to solve this issue.

 

I can tell you that this issue certainly isn't isolated to your store. It is affecting many merchants at present. As such, it's of significant priority and we are actively encouraging Google to produce a resolution as quickly as possible. Fingers crossed this is resolved soon.

 

I'm following this issue closely at present. As soon as there's any news I will let you know.

 

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New Member
3 0 0

Omg !!!

Panda 4.0 ? It's just incredible...

Wait and see now, but my business is off

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Tourist
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you may need use other way, for example, use new page, this new page will go to shopify store, 

 

 

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New Member
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Hello Tatookids,

With this link, how i do ? You have solution?

https://xxxxxxxxxx.com/xxxxxxx/digital_wallets/dialog =  Big problem...

Thanks

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Tourist
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I've just been on the phone to AdWords and am now on the phone to Shopify. I've also been back and forth since July. It is the WORST!

Losing thousands of dollars and each party says it's the other. Sucks big time.

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Shopify Partner
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I am facing the same situations right now!

Google ad campaign disproved due to "malicious or unwanted software."  Contacted Google support, the rep told me my case had been escalated and that I would receive clarification.  2 days later (today), I got a response back from the rep saying that our website had been put through manual review, and that our site was compromised.  There was no clarification on where the issue lies - he ended his message with the following:

 

"The shopify site itself has become compromised and cannot be used as a landing page for Google Ads.  Due to this you will need to reach out to shopify to see what can be done about the issues with your store through them."

 

I will undoubtedly continue to push for a better explanation, we obviously never installed any malicious code on our site, but since we are using many 3rd party apps, this may be a possible source of issues?  Can other who have managed to resolve this issue share your experiences?

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Tourist
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Unfortunately I gave up after many, many calls between Shopify and Google and I am in the process of creating a new site. GoogleAds wouldn’t tell me exactly what the issue was, they just said when someone landed on my site they were redirected and Shopify kept telling me the site was clean. I believe it was from an app as the problem code was Giftrex from memory. 
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Shopify Partner
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Ah that is very unfortunate considering all the time wasted and revenue lost! I am not familiar with the Giftrex problem code... this was reported by Google?
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