Amazon Pay refund issues

New Member
1 0 0

Hello, I am having an issue with a specific problem and I hope someone can help. I am trying to refund an item and I received and error message saying the following: Access to OffAmazonPayments.Refund is denied

The entire dialogue is as follows:

'Order WG-354686 Refunded by Alex Emery Message Access to OffAmazonPayments.Refund is denied Amount $16.96 Refunded items

Gateway Amazon Pay Status failure

Type refund

Created Aug 19, 2019, 2:30 pm

Refund reason Tags attached and in good condition


Information from the gateway

Error Type Sender
Code AccessDenied
Message Access to OffAmazonPayments.Refund is denied
Requestid c8d37f73-87eb-46e7-a865-17779caf320c'
Shopify Staff
Shopify Staff
1031 77 166

Hi, @a_wolfgang 


Elle here from Shopify.


This error typically occurs if your Shopify account isn’t authorized to refund orders in your Amazon Seller Central account.  In order to resolve this issue, you will need to authorize and configure your Shopify Admin email as a user within your Amazon Seller Central.


If after updating your permissions you are still experiencing the error, you will need to reach out to Amazon support through this form here to troubleshoot further.


Hope this helps!


Elle | Social Care @ Shopify 
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