Amazon Pay refund issues

[a_wolfgang]

Hello, I am having an issue with a specific problem and I hope someone can help. I am trying to refund an item and I received and error message saying the following: Access to OffAmazonPayments.Refund is denied

The entire dialogue is as follows:

'Order WG-354686 Refunded by Alex Emery Message Access to OffAmazonPayments.Refund is denied Amount $16.96 Refunded items

• 1 × PacificNorth DOG COLLAR - Medium (Width 1-in. Length 12-18-in.)WC-002-15

Gateway Amazon Pay Status failure

Type refund

Created Aug 19, 2019, 2:30 pm

Refund reason Tags attached and in good condition

Information from the gateway

Error Type Sender

Code AccessDenied

Message Access to OffAmazonPayments.Refund is denied

Requestid c8d37f73-87eb-46e7-a865-17779caf320c'

[Elle]

Hi, @a_wolfgang 

Elle here from Shopify.

This error typically occurs if your Shopify account isn’t authorized to refund orders in your Amazon Seller Central account.  In order to resolve this issue, you will need to authorize and configure your Shopify Admin email as a user within your Amazon Seller Central.

If after updating your permissions you are still experiencing the error, you will need to reach out to Amazon support through this form here to troubleshoot further.

Hope this helps!

Cheers,
Elle