I have the Samsung S10e (SM-G970U) and I am not receiving notifications from Shopify regarding new orders on my phone. I've gone through my phone to double check that notifications are on. They are all on. Even looked at the previous thread called "Android 8 - No push notifications anymore" to see if that would help. Nothing did.
I went through to my main screen of my account on Shopify via my cpu when I go through to the Settings area, then I click on Notifications, when I scroll down to the Staff notifications area I see my email address that I use for my account but I don't see my recent phone (See screen shot). It shows my previous phone that I had (Samsung Note 8). I don't see any way to add my present phone model. I would think that the app would have picked that up and automatically added onto the list.
I have missed a few orders due to this issue and have now had to set up a filtering system with my emails as a backup just in case to send me notifications regarding my orders. I've un-installed and then re-installed the app without any improvements to the issue. Is anyone else dealing with this problem and is Shopify aware of it?
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My name is Lilith, I'm on the Social Care team at Shopify. Sorry to hear that you're having trouble with the notifications. I'd be happy to help with this!
If you're using an android device that suddenly stops receiving notifications, you can follow these steps to get that fixed:
I've also gone ahead and sent over an email to you if you'd like me to escalate this up to our Technical team. They'd be happy to look into it if you're still unable to receive notifications after following the steps above.
Let me know how you did! I'm happy to answer any questions you think of as you work on your business.
You're so welcome! I'm absolutely thrilled that it's back to notify you again.
There's nothing like the sound of that amazing Shopify app notification for orders coming through! Glad that you can get that working on your device.
Keep me in the loop if you have any other challenges with the notifications on your Android.
Thanks for the reply on this thread, @AMack. One common step that is missed is to enable the notifications in the mobile app before troubleshooting with the steps I outlined in this thread. Make sure that you've enabled those notifications first and restart your device to make sure that you're getting those order notifications to your phone. Let me know if you get stuck on any of the steps!
I have 2 Shopify Stores, but I can only seem to get the Ka-Ching Notification Sound for one Store, and this is the one that's showing when I look at the Shopify App's Notification Settings in my Android Phone's Settings.
The Notifications come through, but not with the Sound, which can't be adjusted as the Phone's Settings seem to allow adjusting the Sound/Notifications from the 1st Store only, not the 2nd.
Can you assist with this please?