Any admin going to help me? Cant pay bills

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New Member
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I had 2 different shopify stores. 

One of them i had to close down

I canceled the recurring /automatic payment. 

It now shows "inactive" on paypal .

 

So i still have my other shop "boncreations.shop" 

But now i cant pay the shopify bills and my shop will be frozen if the next auto payment fails.

I tried doing it manually it stil fails. 

I tried to remove and re add my paypal account to shopify. That is also impossible. 

 

I contacted PayPal, they said i should contact shopify for the automatic payment to be re activated from within shopify.

 

I guess this is a bug when having 2 or more shops linked to 1 paypal account and then canceling one of the shops auto payments, then all the shops gets disconnected and no way te re activate it. 

 

Please help otherwise my shop gets frozen

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Shopify Staff
Shopify Staff
375 21 57

Hi, @BoncreationsZA!

Thanks for reaching out - I'd be happy to give you a hand with that. Can you clarify what happens when trying to connect PayPal to the remaining store? Are you receiving an error message? If you could provide a screenshot or recording of what happens, that would be very helpful. Cheers!

Brie | Social Care @ Shopify
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