Any way to manually adjust gift card balance?

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Shopify Partner
122 0 6

Is there any way to manually adjust the balance of an issued gift card? For instance if someone has a gift card that they want to use at the physical store rather than online and your not using shopify POS.

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Shopify Staff
Shopify Staff
54 0 4

Hi Halley!

Danielle from the Shopify Guru Team here.

The only way for a gift card's balance to be adjusted is for it to be used online in a Shopify store or through the Shopify POS.  If you have an iPad or iPhone, the Shopify POS app is available to every Shopify merchant as part of their monthly subscription.

An alternative option is to disable the gift card and manually issue a new one at the lower balance.

Let me know if you have any other questions!

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Shopify Partner
122 0 6

Thanks for the response. Unfortunately switching to Shopify POS is not an option at the moment as they already have a POS system in place and they just don't have the time to go through the process of switching at this time. We'll just have to have separate gift cards for the store and the website.

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Shopify Partner
122 0 6

This would be a nice feature to have in the future. As it is not realistic for many businesses to use the Shopify POS but they still want to have gift card functionality.

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Shopify Staff
Shopify Staff
54 0 4

I certainly understand not wanting to switch the entire POS system over, but you could also use the app for one off purchases such as the scenario you described above.

Gift cards are treated as a method of payment - which is why only the last 4 characters are shown in your Admin.  Removing funds from a gift card in your scenario may be totally legit, but could have serious implications on other stores.

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