Aus Resident living in China with no Resident ID cannot make purchase?

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Hi all,

Recently a close family friend of mine reached out and wanted to purchase some goods. I am located in Australia and she lives in China. She is living there, but does not have a Resident ID. When she tried to place her order, the Resident ID field was required and she tried using her passport # as well as her resident permit #. Neither worked. Is there any way to disable to Resident ID field for Chinese orders? And if not, is there a work around or a potential code that can be put in to bypass this?

Thank you in advance for the help!