Automatic discount used counter not displayed correct value

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New Member
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This is my automatic code - https://prnt.sc/udtqru

But when go to Shopify > Analytics > Reports > By Discount code > By Automatic Discount there it has a different value for discount uses - https://prnt.sc/udtsl0

Thanks in advance

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Shopify Staff
Shopify Staff
655 35 105

Hi, @satishgangani

My name is Tira and I work at Shopify.

Thank you for your question and for your screenshots. These are helpful.

I understand you're looking for some insight on why the uses on your automatic discount code aren't displaying in the Discounts section of your Shopify Admin. Through your screenshot, it looks like they are showing in your Sales reports when you look up the Sales by discount report through the Shopify Analytics page in the admin. The Sales by discount report will show the sales that come from your discount codes.

Check out our help doc for details on this report, here. It can take 12 - 72 hours for results to show on the report. 

I did some digging and there can be a delay with the data displaying under the Discounts > Performance section of the admin. You can see this in your screenshot here:

20-09-fdtr3-9dkbl

I recommend waiting up to 72 hours for the data to come through. The best workaround to see the uses of your discount code would be to pull it up through the Sales by discount report as you have done here:

20-09-o095p-jpsw6

Our developers are aware of this happening. I would be happy to send your post here as feedback to our developers so that they can acknowledge how we can improve our platform for you and all of our merchants. What is your myshopify.com URL? 

Tira | Social Care @ Shopify
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