Been submitted the Shopify Plus Contact Form 1 month ago, 3 weeks ago, and 2 weeks ago...

New Member
1 0 0

Hey Shopify,

I have been submitted the Shopify Plus Contact Form 1 month ago, 3 weeks ago, and 2 weeks ago...but still no one contacts me.

What's wrong here?

Why it's so difficult to upgrade to shopify plus? And extremely difficult to let your support team reach me?

Shopify Staff
Shopify Staff
379 47 68

Hey, @kkryanfish1!

Ryder here, from the Social Care Team at Shopify. Thanks for posting and bringing this to our attention. I'm sorry to hear that you have yet to receive a response from our Plus Specialist Team, and I'd love to see how we can get you connected with them as soon as possible.

For security purposes, at this time we're unable to authenticate or gather private information through the Community Forums and other social media channels. I encourage you to please get in touch with one of our Support Advisors on our Contact Page. Note that if you already have a Shopify account, you'll need to first login. Once we've securely authenticated you, the Support Advisor will be able to follow up with our Plus Specialists in regards to the status of your application and provide you with more context.

If you have any trouble with the above steps, please let me know and I'd be happy to see how I can be of further assistance.

We hope to hear from you soon!


Ryder A. | Social Care @ Shopify 
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