Best Sellers Not Updating

Michael139
Excursionist
17 0 12

Hi,

We have recently made a new smart collection, and sorted it in the admin section by Best Sellers. It's been going for a few weeks now, but it does not seem to be updating; Some products are not listed at the top which we know we've sold, and some we know we have not sold for a while are listed near the top.

We've tried to change the sort option (e.g. to A-Z) and then back to Best Sellers, however it's still displayed the same way.

Anyone got any ideas or had similar problems?

Also, when is the best sellers refreshed? (real time/daily/weekly/monthly?) and can it be changed?

btw - Our other collections (1 smart the rest not) are sorted by date which works fine.

 

Thanks :)

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Michael139
Excursionist
17 0 12

anyone?

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KatieClark
New Member
1 0 0

I am having this same issue, too. 

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