Billed for 14 Day Free Trial

Solved
francoislememe
New Member
1 0 0

I had taken a 14 Day Free Trial to test out shopify and see if it meets the requirements I need for an eCommerce store.

Evidently it did not and I did not select a plan after the trial.

However, I was still billed ZAR 118 ($8? $9?) - I don't understand this.

Can someone please advise how to remove my credit card before more money is stolen!!!

Thanks.

0 Likes
Hyde
Shopify Staff
Shopify Staff
730 73 131

This is an accepted solution.

Hi @francoislememe,

Hyde here from Shopify.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit this link and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde.

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes