Billing

Solved
Valenzu
New Member
1 0 0
How to contact customer service?
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TyW
Community Manager
Community Manager
541 38 917

This is an accepted solution.

Hi @Valenzu , 

 

To get in touch with Shopify support:

 

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

Thanks!

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Mar7haba
New Member
2 0 3

So you're telling me there is no way for us to reach a live agent to answer our inquiry? It's like a maze in here trying to obtain answers for simple questions. So what if my questions aren't answered through that Documentation section? 

glory-pups
New Member
1 0 0

Hola, 

 
Tengo una duda, soy autónoma y tengo VAT number. En la factura que me mandáis de Shopiy por la suscripción, me pone IVA 0%. Tengo que hacer algo con esto para Hacienda en España? No me deberíais mandar una factura donde se viene el IVA?
O tengo que declarar el IVA a mayores en España?
Tengo ROI, es decir, estoy dada de alta para realizar Operaciones Intracomunitarias.
 
Muchas gracias,
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Fergr1
New Member
1 0 2

This app is randomly billing multiple times in the same month and I can’t get no help why is that 

madbeecommunica
New Member
1 0 0

need need help, who can help me?

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Derek_Medrick
Shopify Partner
7 0 18

Shopify support is very, very limited. There is no phone number or direct email that will give you quick support. You'll need to poke around the support pages until you see a live chat option. But beware, there is very little billing support with live chat, they will only suggest you log in to fix any billing issues.

DerekM
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alyssams
New Member
1 0 0