Bills and plan

Dream_Big
New Member
5 0 0

2 days  I responded back to email about so very major problems that can be fixed. But, I also wanted to know if bill of $29.00 that's is due on February 22nd will be put on hold because I have such major problems going in with my store. I got a reply back saying definitely, but there still is no change on my side. If you could get back with me that would be great before February 22nd.

Speak soon !

 

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Peter
Shopify Staff
Shopify Staff
2223 225 467

@Dream_Big 

Sounds like you're already in touch with either a Support Advisor or our Billing team, so waiting to hear back from them will be the best step to take from here. That said, if they have offered an extension on your pending invoice, then that would not show in your admin. It's important to note that while an extension stops the store from going into a frozen state due to non-payment, it does not stop the attempt to charge the pending amount. 

Once our teams have reviewed your email responses, they will be able to make an appropriate call on what the next steps are. 

Peter | Social Care @ Shopify 
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