Blocking/Blacklisting Customers

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New Member
1 0 0

I'm in the process of moving my online store to Shopify. After being in business online for 20+ years I have a list of blacklisted/banned customers. Mostly from fraud, chargebacks, jerks, etc that try to place orders every week.  How do I block their name, shipping/billing address, phone number, email etc. from placing orders? 

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Shopify Partner
242 59 122

Hi @BriBri,

 

Welcome to the Shopify Community!

 

I understand that you've been in business for quite some time, and that you're in the process of moving your online store to Shopify. You'd like to utilize your list of banned customers, in order to prevent them from placing orders.

 

You can do this using Shopify's free app called Fraud Filterhttp://bit.ly/32bvKa5

 

The app allows you to set up rules to block customers using their name, address, phone number, email, etc.

 

screenshot.png

 

There are other apps available on the Shopify App Marketplace, but I'd start with Shopify's official app first.

 

Let me know if this answers your question or if you need further help!

Brian | Shopify Partner | Ecommerce Consultant
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Shopify Staff
Shopify Staff
223 43 79

Hi @BriBri 

 

Dani here from Shopify.

 

First of all, welcome to Shopify! I hope you're finding the migration process smooth, we're here to help if you do have any questions at all!

 

As Brian suggested, the Fraud Filter app may work well for you! It's a free Shopify developed app that can either automatically cancel certain orders, or alert you that a possible fraud order has been made. You can set a variety of custom filters to add extra protection to your store. Take a look at our help doc for more information on this app.

 

There are many additional third party fraud apps you could consider as well! A few that I found which you may be interested in are:

 

 

For future orders, you may want to consider our Fraud Protect program. With Fraud Protect, all eligible orders are protected from chargeback risk based on a custom percentage for your store. If a chargeback does come in on a protected order, Shopify will cover the chargeback cost and fees!

 

That's really impressive that you have been online for 20+ years! I'm curious, what's been your favourite thing about Shopify so far? And what advice would you give to someone just starting out in their online business venture?

 

All the best,

 

Dani

Dani | Social Care @ Shopify
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Tourist
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Like BriBri, I want to block certain people from ordering. The shopify fraud filter does not do this. It simply cancels the order and refunds the payment. However, this a poor solution.  I still end up losing fees charged when they place the order.  

Specifically, is there a way to blacklist a customer so they cannot place an order?  

 

 

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New Member
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@McSpin wrote:

Like BriBri, I want to block certain people from ordering. The shopify fraud filter does not do this. It simply cancels the order and refunds the payment. However, this a poor solution.  I still end up losing fees charged when they place the order.  

Specifically, is there a way to blacklist a customer so they cannot place an order?  

 

 


I have the same question...

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New Member
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I would also like to know how to block someone from ever placing an order, especially digital downloads.

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Tourist
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Shopify sucks!!!!!!!!
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New Member
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Hi, I have had this problem, but sure its fixed now. Had a customer buying several orders or more every day, I just wanted to block him from making more orders, the last 3 days since adding easy country blocker https://apps.shopify.com/country-blocker-1?surface_detail=easy+country+blocker&surface_inter_positio... we have had no fraud orders from him, you can block the ip address of countries as well as individuals so that they can't access your site. 

This is the only solution I could find without customers having to have an account to checkout

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New Member
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@BrianAtWork wrote:

The app allows you to set up rules to block customers using their name, address, phone number, email, etc.

 


Hi @BrianAtWork 

Can you help me locate this exact function? 

I only see options to tend to an order AFTER it is placed. 

Looking for the BLOCK options as you mentioned?

Thanks. 

 

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Shopify Partner
242 59 122

@2faroffroad The Fraud Filter can automatically cancel orders after they’ve been placed but not before. There are other apps that can help you block orders before they are placed, as suggested by Shopify Staff:

 

https://community.shopify.com/c/Shopify-Discussion/Blocking-Blacklisting-Customers/m-p/559842/highli... 

 

Hope this helps!

Brian | Shopify Partner | Ecommerce Consultant
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 - Was your question answered? Click Accept as Solution  
 - Need further assistance? Visit www.BrianAtWork.com

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