CANNOT LOGIN - Completely locked out of my account and no chat support or customer service available

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Hello, 

 

I have had nothing but issues with my Shopify store today and I am so disappointed in the level of support I have received to say I pay an amount to run my store. Please see screenshot attached. Every time I go to log into my store it says it is not recognised. I have checked the staff email address in Plans & Permissions and both match. 

PLEASE HELP! My site has only just launched and I have sales coming in. I have recently changed the email address's around but both are matching so I do not understand. 

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Thanks, 

Emma

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