CJDROPSHIPPING , how do I sync this order so they can ship products to my clients?

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Hello I am using CJDROPSHIPPING -how do I  have orders synced into this app? it is not syncing , the message I get is product is not connected but there is a link showing it is. Nobody from CJ or Shopify seem to be able to help. Do I have to make a manual order and pay using my credit card and have them ship to my client after? I am not sure If I should choose on CheckOut settings of shopify the automatic fulfillment bc they said its a third party app. With Oberlo it works well, but I have downloaded this app from shopify.