CNAME and MX woes... help?!

New Member
36 0 0
I have a domain at tokyorebel.com, which is currently where my shop is (password protected until I launch, but you can see the shopify password screen if you go there). I'm using a CNAME to point to tokyorebel.shopify.com, as it says to in the instructions in the admin area. Now, I'm also trying to use an MX record to point to Google Apps for email. The problem *seems* to be that Google doesn't like me using a CNAME for tokyorebel.com and also using an MX record for the same domain. At least that's my theory, because it's been stuck for more than 48 hours now "verifying" my MX record, and a CSR at my hosting company (Dynadot) said that was probably the reason. When I do an MX lookup through the tool that Google themselves host for this purpose, it shows my CNAME in red, as a problem with the email setup. I know from searching the forum that some people out there are using Google Apps with their "naked" domain for email, as well as having the same domain for their store. But those posts I found don't say how. I don't want to use "shop.tokyorebel.com" for my store, I want to use www, and I want tokyorebel.com to work also. How can I do this and also get email at *@tokyorebel.com?
http://www.tokyorebel.com
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Shopify Staff (Retired)
Shopify Staff (Retired)
5841 0 121

It looks like you have your mx not set up quite right. Those priority numbers I know are wrong, but everything else looks fine there. The cname will have nothing to do with you email whatsoever. You may just need to be more patient on the propagation on your cname record if you followed everything in the wiki.

Image attached..

http://shopifyplus.com ::: http://twitter.com/bacchus
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New Member
36 0 0

I copied that right out of Google’s instructions…

Weird thing is if I now go back and click “view instructions again” on Google apps, it looks different. It shows priority values of 10, 20 and 20 instead of 0, 1 and 1. But it also says “You may not be allowed to enter the priority values exactly as they appear in the table below; in that case, simply ensure that the server addresses are prioritized in the same order as they appear in the table.” 0, 1 and 1 would have the same order as 10, 20 and 20.

I think I might have been looking at customized instructions for Dynadot originally.

I’ll see if giving it more time does anything… it’s been a long time since I’ve had to wait more than 2 days for something to propogate on the net.

http://www.tokyorebel.com
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Shopify Staff (Retired)
Shopify Staff (Retired)
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Did you do an http redirect so that your tokyorebel.com gets a 301 to www.tokyorebel.com?

http://shopifyplus.com ::: http://twitter.com/bacchus
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Shopify Staff (Retired)
Shopify Staff (Retired)
5841 0 121

That’s what the issue is…

www.tokyorebel.com works just like its supposed to. you just need to add your redirect.

http://shopifyplus.com ::: http://twitter.com/bacchus
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New Member
36 0 0

I have a redirect set up in the shopify admin… both tokyorebel.com and www.tokyorebel.com are set up there, and it redirects to www.

I can’t set up a redirect in Dynadot because it says “a domain cannot redirect to itself”. So I have the same CNAME set up for both tokyorebel.com and www.tokyorebel.com, which seems to be the only way it can work.

I’m stumped. And Google says it’s still updating… going on 72 hours now.

http://www.tokyorebel.com
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New Member
36 0 0

Well, I basically gave up for now and just went back to plain old email forwarding. I think it should work well enough, and this way I just get all my email to an account I already use. It’s Gmail, so it’ll send replies back with the same from address as it’s addressed to.

I’ll keep trying to figure out the MX thing, though.

http://www.tokyorebel.com
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Shopify Staff (Retired)
Shopify Staff (Retired)
5841 0 121

You cannot make a cname record for both. It won’t work. You can only make the cname record for “www”. Then you have to forward all the traffic to tokyorebel.com to www.tokyorebel.com. That is the only way it will work. Did you read the wiki on this? it should get you where you need to be. There are instructions for several registrars.

http://shopifyplus.com ::: http://twitter.com/bacchus
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New Member
36 0 0

Yeah but I have to have either a CNAME or an A for tokyorebel.com, and shopify doesn’t provide A records. So I need a CNAME for both.

Maybe this is a weird limitation of Dynadot, I don’t know… I’m looking at DNSPark right now.

edit: ok, I spent $14 on DNS Park hosting. They let me do both domain forwarding to itself and don’t require either an A or a CNAME on the naked domain. So hopefully now this’ll work. I’ve been using Dynadot for a while on other domains and just never had this problem, probably because I’ve always just been able to put an A record on the domain.

http://www.tokyorebel.com
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Tourist
5 0 2

I’ve been looking into similar issues and have found that it is a bad idea to mix CNAME and MX records. Here’s the info:

http://www.ferris.com/2008/09/08/why-you-shouldnt-mix-cname-and-mx/

http://www.ferris.com/2008/09/16/how-best-to-use-a-cname/

I’d be interested to hear what Shopify advises given the documented cases of email problems arising when you mix CNAME and MX records.

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