Hi @GeriHertel! Gabby here from the Community Engagement team at Spocket.
As it seems, I saw on a Reddit thread that most of China is still on lockdown and that everything could possibly resume in March - this isn't confirmed though. Apparently, it could extend until April. With the efforts to control the virus, this is quite understandable, though your situation is quite understandable too! Business must go on and you have customers to cater to. Although I have also seen in some Facebook groups on dropshipping I'm a part of that it varies from supplier to supplier. One said that her supplier from China was able to ship her orders after contacting them so I think it's best to contact your suppliers directly and ask it it'd be possible.
Regarding what you can tell your customers, I think it's best to just be honest about the entire situation - it's for their safety anyway (although it's rather safe to receive packages from China as per the CDC and WHO - the virus can't survive on objects, it needs a host).
That being said, have you tried using other platforms like Spocket? With the situation in China not getting better any time soon, I think your best option to continue business operations is to search for alternative suppliers who aren't based in China - more from the EU and the US. And Spocket's roster of suppliers mainly come from these regions. Perhaps you can check the app out! You can do so by visiting Spocket's official website to learn more and also by joining Spocket's official Facebook group.
Hope I was able to contribute some valuable information!
I am completely new to Shopify
Can we use this to keep the Community updated on the Coronavirus and our business. I have a Shopify DropShipping store. I have no inventory. All my suppliers are from AliExpress.
I have had a notice on my store about the Chinese New Year, and then modified it to include the Coronavirus.
My first estimate was to be back up on the 5th, then the 8th, then the 10th and now the 18th.
Is anyone else in the same situation? What are you doing? What are you telling customers? What are you telling angry customers who ordered around January 20, 2020?
Nothing of mine has shipped since January 20. I have so many backorders it will be a nightmare to keep track.
If anyone has anything else to share, PLEASE do that here. As a merchant I have never made it through a Pandemic, so I don't know what is proper.
Thank you in advance for any information anyone has to share.
Silver Beauty Products
I am completely new to Shopify opening my first store just a few weeks ago and only had two orders placed but I emailed both of my customers explaining the delay. Within my email I also expressed that although there is an estimate when orders can be shipped there is a potential for the date to move again (as I suspect it will move again) and that they can cancel their order for a full refund now or alternately, I can keep track and update them on new shipping dates as I receive info. So far, one of my two customers was thankful for the email and has asked for a refund. I believe honesty is the best policy with customers so the more info you can provide the better especially if they are depending on an item as a gift, etc....
you should see what dropshippers are saying on reddit, bad news everywhere. I got a supplier who said he can ship my items, got 15 done today, but i think they are just processing and scanning so it looks like it's been sent while it's actually somewhere still waiting to be shipped. I hear there's gonna be a massive wait even after business resumes because the cargo airlines will have a huge backlog. Some people claiming that its gonna go on until april, that annoying Spocket woman is everywhere too, trying to sweep up desperate dropshippers.