CVV not available

AlbertOradina
New Member
2 0 0

Hello

I set my Shopify payment settings to 'Decline charges that fail CVV verification' under Fraud Prevention. However, I am receiving orders that are being processed and Fraud Analysis is showing 'Card Verification Value (CVV isn't available). How do I require my customers to enter CVV at checkout? Thanks.

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Hyde
Shopify Staff
Shopify Staff
861 96 155

Hi @AlbertOradina,

Hyde here from Shopify.

If you have set Shopify payments to decline charges that fail CVV verification, then the order should not be processed. Are you sure you've selected that option by going to Settings > Payments > Shopify Payments > Manage > Ticking the box and clicking save?

Not all banks support CVV security checks. When it's enabled, CVV fraud filters apply only to orders where the customer's card-issuing bank supports these checks. If a bank does not support CVV security checks, then the check will probably fail, preventing the payment from completing.

If you could provide a screenshot of this setting in your Shopify Payments and an example of an order that was processed within the past 24 hours despite not having any CVV information, I may get a better understanding of what's going.

Look forward to hearing from you!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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AlbertOradina
New Member
2 0 0
Hi Hyde

Thanks for getting back to us.

Below you will find a screenshot of 'Decline charges that fail CVV
verification' ticked under fraud prevention settings. This setting has
never been changed. You will also see a screenshot below of the customer
order page from Nov 3 with fraud analysis showing 'CVV isn't available.'

Thanks for your help here.

[image: image.png]

[image: image.png]
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ayellowgiraffe
Excursionist
14 0 15

I had the exact same issue. Billing address & zipcode matched but CVV was not available. Yet it was a low fraud risk. What steps were recommended? I always had the options to automatically decline if AVS and CVV failed, which it has done in the past, except for this transaction.

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