I set my Shopify payment settings to 'Decline charges that fail CVV verification' under Fraud Prevention. However, I am receiving orders that are being processed and Fraud Analysis is showing 'Card Verification Value (CVV isn't available). How do I require my customers to enter CVV at checkout? Thanks.
Hyde here from Shopify.
If you have set Shopify payments to decline charges that fail CVV verification, then the order should not be processed. Are you sure you've selected that option by going to Settings > Payments > Shopify Payments > Manage > Ticking the box and clicking save?
Not all banks support CVV security checks. When it's enabled, CVV fraud filters apply only to orders where the customer's card-issuing bank supports these checks. If a bank does not support CVV security checks, then the check will probably fail, preventing the payment from completing.
If you could provide a screenshot of this setting in your Shopify Payments and an example of an order that was processed within the past 24 hours despite not having any CVV information, I may get a better understanding of what's going.
Look forward to hearing from you!
All the best, Hyde.